The right of return for consumers

1. Right of withdrawal

The following right of withdrawal applies only to consumers. The consumer is a natural person who does not buy our products and / or services for commercial purposes or for their own businesses. The right to return is not entitled to the personalized orders. In particular, when you send us your own theme or when the product (eg. wooden album or picture frame) was ordered in custom size. The right of return does not apply if you have purchased a product or service from one of our business partners.
User can exercise his right of withdrawal within 14 days without providing any reason. To exercise your right of withdrawal, you must inform us (lotex24 systems GmbH – branch in Poland) by an unequivocal statement (eg. sent by fax or e-mail.) about your decision to withdraw from the contract. You may use the attached template of the revocation form for this purpose, although its use is not compulsory. In order to secure the grace period, it is sufficient to send the notice of cancellation within 14 days of receipt of the goods.

2. Consequences of revocation

If you withdraw from the contract, we will refund all payments we have received from you, including the costs of delivery (with the exception of the additional costs resulting from the fact that you choose the type of delivery other than the least expensive, standard, offered by us ). Payment will be refunded immediately, no later than within one month from the date of the notification of withdrawal. To return the money we use exactly the same method of payment, which has been selected in the initial transaction, unless expressly agreed otherwise. Under no circumstances you will be charged with the commission of repayment. We can refuse to refund payment until receipt of goods, or until we receive the proof of shipping the returned goods, whichever is earlier. Returned merchandise should be returned immediately, and at the latest within one month from the date of the notification of withdrawal. The deadline will be saved only when you will send us the goods within one month. The cost of return shipping is paid by the buyer. The buyer shall bear the costs for the reduction of value of goods only if the loss of value resulted from the undue handling of goods.

3. Exclusion and expiry of the right of withdrawal

The right of withdrawal does not apply if:

  • supplied products that have been realized on an individual customer's order, or which are clearly custom made to meet the individual needs of the consumer
  • the product was delivered highly perishable or with short-term validity
  • delivered products were sealed, which for reasons of health or hygiene are not suitable to return if after delivery were unsealed
  • delivered products, which due to their nature, after delivery, were inextricably mixed with another product
  • delivered alcoholic products, the price of which has been agreed by the contract, and which can be delivered at the earliest 30 days after the conclusion of the contract, but their current price due to fluctuations in the market has changed, of which the trader is not able to control
  • delivered sealed sound recordings, visual or computer software which seal has been broken after delivery
  • delivered newspapers, periodicals and magazines with the exception of subscription contracts.


Also, please return the product using our packaging or pack them in any other appropriate way. Please do not send parcels "at the expense of the recipient."

>>> Return Form <<<